Our Delivery Policy
Every effort will be made to deliver the goods as soon as possible after your order has been accepted,
And in any event within the time stipulated. However, we will not be liable for any loss or damage
Suffered by you through any reasonable or unavoidable delay in delivery. In this case we may inform
You of the delay and the reason for the delay as soon as is practical. If you cannot accept delivery, you
Will be fully liable for all associated storage and return / re-delivery costs.
Returns & Shortages
Goods which prove unsuitable may be returned for a refund if they are returned to ourselves within
7 days of receipt.
S Subject to the following conditions:
· * Items are returned carriage paid (Neither the carriage on dispatch or return will be credited).
· * Items are received in a re-saleable condition.
· * Items should be returned unused in their original condition in order to secure a refund.
· * Items are returned complete with all packaging in good condition. ( we reserve the right to levy a
Charge to replace product packaging which is damaged or defaced ).
· * Items returned after 7 days from receipt will be subject to a restocking charge of not less than 15%
This does not affect your statutory rights.
· We cannot accept any items which have been specially ordered for you or manufactured to your
Specification for return.
· All returns are to be accompanied by the senders name and address, date and invoice number
( these are found on the invoice ), and a reason for return. Please help us to help you.
· we cannot accept responsibility for returned parcels which are undelivered, Please retain your proof
of postage etc, you may require it on the event of a claim with your carrier.
T.T. Track n Tyres are not responsible for any labour charges incurred during fitment or removal
of allegedly faulty or ( incorrectly ordered and supplied ) parts.
Please advise T.T. Track n Tyres of any problems with shortages, carrier damage or incorrectly supplied
Items within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control
We will be unable to process your claim.
Deposits
On any non stock special order item we reserve the right to charge a deposit of £50 of order value to the
Customers credit/debit card, which is non refundable in the event of cancellation, based upon the customers
Implicit instructions to order the goods on their behalf.
Web Site
T.T. Track n Tyres statement of Privacy
T.T. Track n Tyres are commited to protecting your privacy and to use up to date technology to allow you to use our site safetly. You can browse through our site without giving us any information about yourself unless you fill in our online contact us page.
This information is used for contact details only and this statement of privacy explains this.
Collecting Personel Information
We will ask you when we need information that pesonally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are asked to contact us to help us give you the information you require. Or if ordering e-mail news letters or possibly when purchasing Track n Tyres products.
Personal Imformation collected by Track n Tyres is e-mail address, Language, country or location but may include other information when needed to provide a service you requested.
Use Of Your Personal Information
We use your Personal information for four primary purposes:
* To make the site easier to find products by not making you enter your personal information more than once.
* To help you quickly find products, services or information on the site.
* To help us create and deliver content most relavant to you.
* To alert you to product upgrades, newsletters, offers and other new information/ services from Track nTyres.
We occasionally hire other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event / hire registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
We will only disclose your personal information, with out notice, only if required to do so by law or in the good faith that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Track nTyres or the site, (b) protect and defend the rights of property of Track n Tyres.
Control of your Personal Information
When you register, or otherwise give us personal information, Track n Tyres will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.
Track n Tyres may send out periodic e-mails informing you of technical service issues related to a product or service you requested.
Security of your Personal Information
Track n Tyres strictly protects the security of your personal information and honors your choices for it's intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destrucion.
Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company data is stored in password-controlled servers with limited access. Your information may be stored and processed in the U.K or any other country where Track n Tyres, it's subsidiaries, affiliates or agents are located.
You also have a significant roll in protecting your information. No one can see or edit your personal information without knowing your passport and password, so do not share these with others.
Use of cookies
To ensure we are publishing content customers need and want, Track n Tyres collects aggregated site-visitation statistics using cookies. We do not track indirviduals use of the site.
When someone visits the site, a cookie may be placed on the customer's machine ( if the customer accepts cookies) or is read if the customer has visited the site previously.
Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements such as links or graphics on our web page.
T.T. Track n Tyres.co.uk All Rights reserved 2009.